HENGKY, S. H. Acquiring the potential of service quality hotels . International Conference on Emerging Technology and Interdisciplinary Sciences, [S. l.], p. 168–172, 2022. DOI: 10.57040/icetis.vi.15. Disponível em: https://conferences.jozacpublishers.com/index.php/icetis/article/view/15. Acesso em: 25 apr. 2026.